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How do I get a Data Dump for Call and CRM data in Virtual Contact Center?
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How do I get a Data Dump for Call and CRM data in Virtual Contact Center?

Objective

How to get data dump for call data and Virtual Contact Center CRM data.

Applies To

  • Virtual Contact Center
  • Data Dump
  • Call Data
  • CRM Data

Procedure

Call Data

For call data, use the Virtual Contact Center Agent reports. 

  1. Log in to Virtual Contact Center.
  2. Click Menu.
  3. Select Reports.
  4. Under Agents, select Detailed Outbound call activity. 

CRM Data 

  1. Log in to Virtual Contact Center
  2. Click Menu.
  3. Click CRM. 
  4. Select Report
  5. Click New Report to the right.  
  6. Proceed through the steps. 
  7. In step 3 there is a Download button in the lower right.

Additional Information 

 Data export must be done in limited date ranges due to the xls data format limit of about 65,536 rows.