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How To Blind Transfer (Cold Transfer) A Call To An Agent in Virtual Contact Center
8x8 Support

How To Blind Transfer (Cold Transfer) A Call To An Agent in Virtual Contact Center

Objective

How to Blind Transfer to an agent.

Applies To

  • Virtual Contact Center
  • Blind Transfer

Procedure

Ensure that, during an active call, you announce to the caller about the intended transfer.

1. Click Agents tab to view the status of other agents in the Agent Directory. 
2. Select an agent and click Blind Transfer. The call is transferred to the selected agent. 

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