Skip to main content
How to View the Results of the Post Call Survey in VCC
8x8 Support

How to View the Results of the Post Call Survey in VCC

Objective

View the customer answers for the Post Call Surveys

You must be enabled as a Supervisor in order for you to view the Post Call Surveys.

Applies To

  • Virtual Contact Centre

Procedure

  1. Log into VCC Agent
  2. Click on the box grid icon beside the Menu dropdown on the Agent Control Panel.
    control_panel.PNG
  3. From here select Customer Experience.
  4. On the new page, click on the fourth tab icon for Post Call Survey.
  5. When loaded, select the Survey in question under the drop down to view all related answers along with filters for agents, date/time range etc.
    pcs.PNG

 

 

 

  • Was this article helpful?