Skip to main content


8x8 Support

How to View 8x8 Contact Center Chat Transcripts


How to view Contact Center chat transcripts. 

Applies To

  • Contact Center
  • Agent Workspace


  1. Log in to Agent Workspace
  2. Click Menu
  3. Click Monitoring
  4. Click the Playback tab
  5. Click Chat to show all the transactions.

Agent Workspace Monitoring Chat.png

Additional Information

To search click on Advanced

  • Was this article helpful?