In Virtual Contact Center Configuration Manager, in a Chat Queue, there is an ICR tab. What are these settings for?
- Virtual Contact Center
- Chat Queue
The chat queue ICR settings are a limited simple way to control chat hours, greeting, and pre-chat data collection for use with VCC CRM.
The web page code still needs to come from the chat script, and if you want to use ICR to control the chat hours, you would NOT include the Schedule object in the chat script.
For more information on Virtual Contact Center chat, see further online documentation.