Skip to main content
How do I monitor Call Queues in Virtual Office Analytics?
8x8 Support

How do I monitor Call Queues in Virtual Office Analytics?

Objective

How to monitor a call queue in Virtual Office Analytics (VOA).

Note: Monitoring call queues is only available with Analytics: Essential

Applies To

  • Virtual Office Analytics

Procedure

  1. Log into VO Analytics.
  2. One the left hand side menu, hover over the Call Queue icon and select Queue Detail.
    clipboard_e291b11cf0b5289d61ae89ec3d186a0c0.png
  3. Scroll down to the bottom of the page to view: 
    • Agent Name
    • Current Status
    • Last Status Change Time
    • Total Inbound Calls
    • Total Answered Calls
    • Total Talk Time
    • Average Talk Time
    • Login Time
    • Logout Time
    • Queue Type
      ana2.png