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Connecting to 8x8 Services Error Message in Virtual Office Desktop
8x8 Support

Connecting to 8x8 Services Error Message in Virtual Office Desktop

Symptom

When using the Virtual Office Desktop app, you see an error that reads, "Connecting to 8x8 services." You are still able to make and receive calls, but the error banner is persistent.

Applies To

  • Virtual Office Desktop

Resolution

In your firewall settings, whitelist the following domains:

  • api.global.chalet.8x8.com
  • api.us-east.chalet.8x8.com

Cause

The app is failing to connect to a backend platform.

How can we help you?

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