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Speaker and Mic Problems in Virtual Office Desktop
8x8 Support

Speaker and Mic Problems in Virtual Office Desktop

Symptom

You are experiencing audio problems when using the Virtual Office Desktop (VOD) application (Windows) for communicating and listening to voicemails and recordings.

Applies To

  • Virtual Office Desktop

Resolution

Check Microphone and Speaker Settings

Windows

Check which microphone and speakers are set to Default Device and Default Communications Device in Windows.

  1. Navigate to the Windows Control Panel.
  2. Click Hardware and Sound > Manage audio devices > Playback and Recording tabs.
  3. Under the Playback and Record tabs, ensure your desired device is appearing and is selected.
    • Note: If your device is not appearing here, check to see if it's plugged in and turned on. If it does not appear here, consult your local IT person as the device may be faulty.

vod (1).png

Mac OS

  1. From the Apple menu, choose System Preferences.
  2. Select Sound.
  3. Click the Output or Input tab. Ensure your desired device is appearing and is selected.
    • Note: If your device is not appearing here, check to see if it's plugged in and turned on. If it does not appear here, consult your local IT person as the device may be faulty.

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Select the Correct Device on VOD (Windows & Mac)

If the Virtual Office Desktop speaker or microphone is using the wrong device for phone calls.

Note: This does not refer to voicemail or recording playback, which will always use the Windows Default Device. For problems hearing playback, check the device itself and make sure it is set to play back properly.

To access audio and video settings from the app:

  1. Go to Settings(Gear).
  2. Click Audio & Video.
  3. Select your desired media devices for audio and video.

You can view the sensitivity of your microphone, as well as test your microphone and speaker audio quality via the 8x8 audio testing service.

VOD_AudioVideo.JPG

To set ring source for incoming calls:

  1. In the More tab, go to Settings.
  2. Click Audio & Video.
  3. Plug in or pair your headset or secondary speakers.

Under Incoming Call, you can select your secondary ring source, and set the ringtone and ring volume. Your computer remains as your primary ring source.

Please Note: If you continue to experience audio issues, following the above steps to check that the correct audio device has been selected by both your machine and Virtual Office Desktop, please consult your local IT person for assistance as the cause is likely local to the machine or device itself.

Cause

Windows

  • For phone calls, it is likely the correct Default Communications Device is not being used.
  • For playing voicemails and recordings, it is likely the Windows playback Default Device is not properly configured in some way.

Mac OS

  • For audio out (speaker), it is likely the correct sound output device has not been selected within Mac System Preferences.
  • For audio in (mic), it is likely that the VOD device and sound level are not properly configured.