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Changing a Ring Group's Inbound Caller ID in Virtual Office Configuration Manager
8x8 Support

Changing a Ring Group's Inbound Caller ID in Virtual Office Configuration Manager

Objective

To learn how to change a Ring Group's Inbound Caller ID in Virtual Office Configuration Manager.

When you edit or create your ring group, you can select the Ring Group Caller ID, which affects how incoming calls will be displayed for the selected Ring Group.

Examples of Ring Group Caller ID

The examples below show how the Ring Group Caller ID appears on a phone screen when you choose the following Caller ID options.

Caller's Name and Caller's Number:

  • Joe Smith
  • (555) 123-4567

Ring Group Name and Ring Group Extension:

  • Sales Team
  • 2001

Applies To

  • Configuration Manager
  • Ring Groups
  • Inbound Caller ID

Procedure

walkthrough.png

Click here for a live, step-by-step walkthrough of this process!

  1. Log in to Configuration Manager.
  2. Click Ring Groups.
    2019-08-20_14-16-51.png
  3. Click Edit next to your designated Ring Group.
  4.  Under Basic Information, select one of the following options from the Ring Group Caller ID drop-down.
    • Ring Group Name and Caller's Number
    • Caller's Name and Caller's Number
    • Ring Group Name and the Ring Group Extension
    • Caller's Name and Dialed Number
      2019-08-20_14-18-58.png
  5.  Click Save.
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