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How to enable agent schedule sync permissions for Genesys Workforce Management


To grant an agent's role permission to sync active Genesys Workforce Management (WFM) schedules with external calendars.

Applies To

  • Genesys Cloud


  1. Log into Genesys.
  2. Click Admin.
  3. Click People, nested under "People & Permissions".
  4. Click Roles/Permissions
  5. Click the role to grant permission to.
  6. Click the Permissions tab.
  7. Enable Workforce Management > Agent Schedule > Sync.
  8. Click Save.


Additional Information

The procedure explains the steps to complete the prerequisite to add a Genesys WFM schedule to an external calendar. Click here for information on how to add Genesys WFM schedules to external calendars.

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