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8x8 Support

Storage Add-Ons FAQ


This FAQ article is to address questions related to Storage Add-Ons in the Storage Policy section of Admin Console

Applies To

  • 8x8 Admin Console
  • Storage Policies


Are storage policies automatically assigned?

Not all storage policies are automatically assigned:

  • For 8x8 Contact Center users, all storage policies are automatically assigned.
  • For 8x8 Work users, storage policies that are included by default in the X series licenses are also automatically assigned together with the licenses, but all storage add-ons (130 days hot storage and any type of cold storage) must be manually assigned to the users they were purchased for.

Why are storage add-ons not automatically assigned for 8x8 Work users?

In an effort to offer more flexibility to customers, we allow for them to purchase a lower number of Cold Storage licenses than the number of users they purchase for 8x8 Work, thus those licenses have to be manually assigned. (e.g. a customer has 100 8x8 Work users, but they bought only 50 licenses for storage-adds on. Those 50 licenses must be assigned by the customer to take effect.)

What happens if the storage add-ons are not configured for 8x8 Work users?

Purchased storage add-ons will not take effect if users do not configure their storage policies.  If a user does not configure their storage policies, recordings will be kept for the default 30 days in Hot Storage and then be permanently deleted at the at the end of the 30 day period.

Does the same storage policy apply for recordings created by both deleted and active users?

Yes, the policy covers recordings created by users with one of the following statuses: active, deactivated, or deleted.

Are metadata and other recording-related files covered by the same storage policy?

Yes, all recording related files and metadata fall under the same policy as the recording and will be stored and/or deleted along with the recording.

When a recording is archived (in cold storage), all media files are archived and must be retrieved for playback (retrieval might take up to 12 hours and the files will be available again for 7 days upon retrieval). But metadata is still available and accessible in the Quality Management and Speech Analytics or the Recordings page in 8x8 Admin Console.

What is the duration for which I can maintain access to the stored data?

According to the storage policies that have been purchased and configured, the retained data will remain accessible for the duration of the customer's active subscription with 8x8.

Additional Information

For more information on the setup and managing of Storage Policies, you can check out this User Guide and this Knowledge Base article.