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8x8 Support

Unable to Access Recordings Within the Currently Configured Retention Policy for the User


Why am I unable to access recordings within the currently configured retention policy for the user?

Applies To

  • 8x8 Work
  • X Series
  • Call Recording Storage
  • Where changes have been made to the storage policy applied to the user, within the retention period of the policy


The policy assigned to the user at the moment the recording is made determines how the recording will be stored. Changes made to a user’s policy will take effect on the user’s next available recording after the changes are made.

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