E911 Calls Are Not Being Routed To The Local 911 Call Center

Symptom

E911 Calls Are Being Routed To The National 911 Service Center Instead Of The Local 911 Call Center (local PSAP).

Applies To

• Phone calls made from an 8x8 DID / extension to 911.
• Test calls to 911.

Resolution

Correct the emergency address to the address provided by the local 911 call center.

How to get the address from the local 911 call center:

1. To contact your 911 center, see this KB:
   "How do I know my local 911 has the correct address for my home or business?" and use the "go HERE" link to find your 911 call center.
2. It should take you to this site:  https://www.nasna911.org/contact-911.
3. Fill in the form "NASNA Member Contact Form" and follow the process.
4. The form should return your local 911 call center contact information.
5. Contact your local 911 call center, and explain you want to do test 911 calls to get the correct emergency address for your location(s).
6. After you do the tests with your local 911 call center, they will provided the correct address.
7. Contact 8x8 Technical Support, and provide your 8x8 Site(s), and the emergency address(es) provided by your local 911 call center.