Updating Emergency Services Address in Admin Console

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Objective

Updating your emergency service address in 8x8 Admin Console.

Applies To

Admin Console
Emergency Services

Procedure

Updating a Site Address

Log in to Admin Console.
Select Sites.
To the right of the desired address, select Edit (pencil icon).
Under Details > Address, select Add New Address.
Select the appropriate country and begin entering the updated address. The system will automatically provide a valid address as you start typing in your company's physical business address.
Select the appropriate suggested address and then select Validate.
Select Save.

Updating an Agent Address

Log in to Admin Console.
Select Users.
To the right of the desired user, select Edit (pencil icon).
Under Details > Address, select Add New Address.
Select the appropriate country and begin entering the updated address. The system will automatically provide a valid address as you start typing in your company's physical business address.
Select the appropriate suggested address and then select Validate.
Select Save.

Additional Information

Certain users may have received a notification from 8x8 indicating that their emergency address is invalid. According to the notification you received, you are asked to either update your site address or an agent's extension. Users must update their emergency service address to ensure accurate data for emergency information and avoid potential risk that future emergency calls to 999 are not compromised.