Unable to Claim Phone Numbers as Number Count Shows as Negative

Symptom

Unable to claim phone numbers in Admin Console as the number count is showing as negative.

Applies To

• Admin Console
• Claiming Phone Numbers

Cause

This is caused when number licenses are cancelled from the account but the numbers claimed with those licenses have not been returned to the 8x8 pool.

Resolution

Opt 1: Return available numbers (of the same country) to the pool to level out the balance and free up licenses.

Op 2: Raise a new order for the amount that is showing negative + the number of licenses needed to claim new numbers.