Outbound caller ID stuck as Restricted or Anonymous
Caller ID on outbound calls shows as Anonymous or restricted despite caller ID being set to a specific telephone number in 8x8 Admin Console and Work for Desktop.
- Work for Desktop
- 8x8 Admin Console
- Toggling caller ID settings
- If the issue still persists after toggling caller ID, please contact support with 3-4 call examples in the following format.
- Time zone:
- Originating DID or Extension number:
- Destination DID or Extension number:
Toggling the caller ID often can sometimes cause the outbound Caller ID to 'stuck' in the system.