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Contact 8x8 Technical Support
8x8 Support

Contact 8x8 Technical Support

Overview

If you are unable to find answers here in the 8x8 Support Knowledge Base, you can contact us via any of the methods below.

8x8 Technical Support is available to our business customers 24 hours a day via web casechat, and phone!

Eligible Services

Customers of the services listed below qualify for live assisted support.

  • 8x8 X Series (excluding 8x8 Express)
  • 8x8 Editions
  • Virtual Office Classic
  • 8x8 Contact Center Standalone
  • 8x8 ContactNow
  • 8x8/Packet 8x8 Residential Services*

* 8x8/Packet 8 Residential Customers: Please contact 8x8 by phone. When your case is created, you will receive email notifications at the email address on file in your account. You may correspond on cases by replying to those emails.

Create a Case

You can easily create a Support case 24 hours a day through the 8x8 Support Knowledge Base. Click Get Support in the upper right corner to begin creating a new case.

ContactNow Customers: Please see instructions here to access your Support portal.

  1. Log into your 8x8 Application Panel.
  2. Click My 8x8.
  3. Click Support.
  4. Click Create New Case, on the right-hand side of the page (just above where your cases are listed).
    Screen Shot 2020-03-11 at 9.33.06 AM.png
  5. Fill in the Case Form presented.Screen Shot 2020-03-11 at 9.35.49 AM.png
  6. Click Submit Case.

You will be provided with a Case ID, and 8x8 Support will reach out for more information if necessary.

At any time while the case is open, you may view your cases and add additional information.

Note: If you are experiencing multiple issues, please create a separate case for each issue. Cancellation requests must be made over the phone.

Chat With Us

Want to chat? On any page in the Knowledge Base, click the 8x8 Virtual Assistant icon Support-8bot8-red-no-bg.png to see if our chatbot can help. If a satisfactory answer is not available, you'll have the option to connect with 8x8 Chat Support.

To chat about an existing case, view the case and click Chat About This Case.

Please ensure your browser allows pop-ups to use Chat About This Case.

Call Support

If you are contacting us in reference to an existing support case, please have your Case ID Number ready. In order to provide you with the utmost security, account questions and change requests will require your passphrase.

US

  • From within the US: 1-888-898-8733
  • Outside the US: 1-408-687-4120

Non-US Regional

  • Australia: +61 180 064 8574 (+61 130 008 8917)
  • New Zealand: +64 80 045 2545
  • UK: +44 207 096 6060
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