How to Handle Simultaneous Cellular and Virtual Office Calls

Question

How do I handle simultaneous cellular and Virtual Office calls?

Applies To

Virtual Office Mobile Android
Virtual Office Mobile iOS

Answer

Scenario 1: During a Virtual Office Mobile call in progress, a cellular call comes in

Operating System	Behavior
iOS 10	Your device rings, and you see the incoming cellular call on your screen.
iOS 9 and earlier, and Android	Your device rings, and you see the incoming cellular call on your screen while the Virtual Office call is automatically placed on hold.

If you answer the cellular call

Operating System	Behavior
iOS 10	Until you answer the cellular call, your Virtual Office call remains active. The incoming call prompt allows you to hang up or place the Virtual Office call on hold before answering the cellular call. Notify the Virtual Office speaker of the incoming call before you make your selection. You can select from two options to answer: End & Accept: The Virtual Office call ends. You can speak with the cellular caller from the iOS call screen. Hold & Accept: The Virtual Office call is placed on hold. You can speak with the cellular caller, end the call and resume the Virtual Office call, or switch between the calls at any time from the iOS call screen.
iOS 9 and earlier	The party calling via Virtual Office hears hold music while you take the cellular call. After the cellular call ends, your call on the Virtual Office Mobile app automatically resumes.
Android	The party calling via Virtual Office hears hold music while you take the cellular call. After the cellular call ends, you should retrieve the held call manually.

If you decline or ignore the cellular call

Operating System	Behavior
iOS 10	The cellular caller is forwarded to your voicemail without interrupting your Virtual Office call.
iOS 9 and earlier	The cellular caller is forwarded to your voicemail. Your Virtual Office call automatically resumes.
Android	The cellular caller is forwarded to your voicemail. You should retrieve the held Virtual Office call manually.

Scenario 2: During a cellular call in progress, a Virtual Office Mobile call comes in

Operating System	Behavior
iOS 10	Your device rings, and you see the incoming Virtual Office call via the native iOS incoming call screen.
iOS 9 and earlier, and Android	Your device may ring based on your application and device settings, and you see the incoming Virtual Office call on your screen. The size of the incoming call notification can vary based on your device settings.

If you answer the Virtual Office call

Operating System

Behavior

iOS 10

Until you answer the Virtual Office call, your cellular call remains active. The incoming call prompt allows you to hang up or place the cellular call on hold before answering the Virtual Office call. Notify the cellular speaker of the incoming call before you make your selection.
You can select from two options to answer:

End & Accept: The cellular call ends. You can speak with the Virtual Office caller from the Virtual Office mobile app.
Hold & Accept: The cellular call is placed on hold. You can speak with the Virtual Office caller, end the call and resume the cellular call, or switch between the calls at any time from the iOS call screen.

iOS 9 and earlier, and Android

You must first end the cellular call. Otherwise, decline or ignore the Virtual Office call and continue your cellular call.

If you decline or ignore the Virtual Office call
On iOS and Android, the Virtual Office caller is forwarded to your voicemail without interrupting your cellular call.