Agent Is Only Able to Accept One Chat Interaction

Symptom

The Agent is only able to accept one chat interaction. 

Applies To

• 8x8 Agent Console
• Contact Center Configuration Manager. 

Resolution

Enable agents for multiple concurrent chat interactions.

1. Log in to Contact Center Configuration Manager.
2. Click Users.
3. Click Edit (pencil). 
4. Navigate to the Interactions tab.
5. Click Max # of concurrent chats.
6. Select the appropriate maximum number of concurrent chats.
7. Click Save. 

Cause

The Agent is set for handling only one concurrent chat.