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8x8 Support

How to Make an Agent a Super User in 8x8 Contact Center


To make an 8x8 Contact Center agent a Super User.

Applies To

  • 8x8 Contact Center
  • Super Users


Contact Center Admin in Account Manager

  1. Log in to 8x8 Account Manager.
  2. Click Account > Privileges.
  3. Locate the User. 
    • If the user is not in the list, click Assign New Privileges > check the box next to the desired user's name.
    • If the user is in the list, next to the desired User click Edit.
  4. Under Account Manager Privileges check the box VCC Admin.
  5. Click Save Changes.

Super User in Contact Center Configuration Manager (X Series)

  1. Log in to Contact Center Configuration Manager.
  2. Select Users
  3. Click Edit (pencil icon). 
  4. Navigate to the General tab.
  5. Under Role setting, change to SuperUser.
  6. Click Save.

The user will need to log out and log in.


Users must be listed as a VCC Admin in Admin Console to enable the Super User option to be selected.


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