View Dashboard Metrics Definitions for Analytics for Contact Center
Objective
View the Dashboard Metrics Definitions for Analytics for Contact Center.
Applies To
- Analytics for Contact Center
Procedure
- Once logged into Analytics for Contact Center, select the question mark in the top right.
- Select Dashboard Metrics Definitions.
- You will then be brought to the glossary. Here you can view the metrics definitions for Queue Summary, Agent Performance, and Agent Resources.