How to make a conference call in 8x8 Contact Center ?

Objective

How to make a conference call in 8x8 Contact Center ?

Applies To

• 8x8 Contact Center

Procedure

In 8x8 Contact Center, perform the following procedure to add another agent who is logged in to Agent Workspace to a conference call. The agent's status must be either Available or Working Offline.

To add an agent to a conference call:

1. Announce to the current caller that you are going to add them to a multi-party conference call.
2. On the Phone panel, click on the Add Participant button.
   Agent Workspace automatically places line 1 on hold.
3. A list of agents currently logged in to Agent Workspace will now appear.
4. In the list of agents, select an agent who is Available or Working Offline, then click Add to call.
   Agent Workspace submits a new phone interaction to the selected agent. After the phone has been answered, the sound of a human or recorded voice enables the Join Lines feature.
5. If you receive the agent's voicemail, click End Call to disconnect the call and return to line 1.
6. If the agent answers, tell the agent that you are adding them to a conference, then click Add to call.
   Agent Workspace connects the agent and you to any conference participants already on line 1.
7. Click End Call to disconnect from the conference, or click End for All to disconnect all participants.