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How to setup post processing with Direct Agent Routing (DAR)?
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How to setup post processing with Direct Agent Routing (DAR)?

 

Question 

How to setup post processing with Direct Agent Routing (DAR?

Applies To

  • Contact Center
  • Direct Agent routing (DAR)

Answer

DAR (Direct Agent routing) calls has limitation and do not yet support the following features:

  • Post Processing state
  • Transaction Codes

 

 

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