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8x8 Support

Recent Call Recordings are not showing up in Quality Management

Question

Why haven't agent call records populated QM yet?

Applies To

  • Speech Analytics (SA)
  • Quality Management (QM)

Answer

This is expected behavior. QM is not real time. It is common for the recordings to take many minutes to show up, occasionally this can even be 2 or 3 hours.

Additional Information

For more immediate call activity information, run the Detailed Transactions Activity (DTA) report from the Contact Center Agent Console.

 

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