8x8 Work user remains Busy after successfully transferring Contact Center call

Symptom

Work for Desktop users will remain Busy and unable to pick up other calls, after transferring an inbound Contact Center call to someone else, through the 8x8 Work interface, instead of through Contact Center. Once the transferred call is ended, by either the third party it was transferred to, or the initial caller, the initial Work for Desktop user also returns to available and is able to pick up calls again.

Applies To

• Contact Center
• 8x8 Work

Resolution

Contact Center calls should be transferred through the Contact Center user interface, instead of through 8x8 Work.

Procedure:

• Warm Transferring Calls to Agents in 8x8 Contact Center
• How to Transfer a Call to Another Queue in 8x8 Contact Center