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How to Change the Time Zone for Call Detail Records
8x8 Support

How to Change the Time Zone for Call Detail Records

Objective

To change the time zone that is used when viewing Call Detail Records.

Applies To

  • Analytics for 8x8 Work
  • Call Detail Records

Procedure

  1. Log in to Analytics for 8x8 Work.
  2. Click Call Report > Call Detail Records.
    Screen Shot 2019-10-14 at 8.45.51 AM.png
  3. Click on the timezone.
  4. Select the desired time zone. 
    Screen Shot 2019-10-14 at 8.43.30 AM.png

Additional Information

Changing the Time Zone in the Call Detail Records portion of Virtual Office Analytics will also change the Time Zone for the Company Summary(beta) and Extension Summary(beta) reports.

The Time Zone for other reports will not be affected.

If you are unable to change timezones, consult Why Can't I Change Time Zone in Analytics for 8x8 Work.