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Unable to leave voice mail through verification call
8x8 Support

Unable to leave voice mail through verification call

Symptom

After the verification call is made, the user user is prompted to press 1 to record a voicemail greeting. The digit press is not recognized and the user is not able to record the greeting.

Applies To

  • Virtual Contact Center, Virtual Office

Resolution

Disable SRTP on the user's VO extension.

Not sure how to disable SRTP? Click here!