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8x8 Support

Unable to Leave Voicemail Through Verification Call

Symptom

After the verification call is made, the user user is prompted to press 1 to record a voicemail greeting. The digit press is not recognized and the user is not able to record the greeting.

Applies To

  • Virtual Contact Center
  • Virtual Office

Resolution

Disable SRTP on the user's VO extension.

Not sure how to disable SRTP? Click here!

 

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