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Calls going straight to hold when answering on Virtual Office Desktop
8x8 Support

Calls going straight to hold when answering on Virtual Office Desktop

Symptom

When answering calls on virtual office desktop with a headset calls are going straight to hold when answered.

Applies To

  • Virtual Office desktop
  • Bluetooth/Dongle headsets

Resolution

  1. On open Virtual Office Desktop go to call using tab.

callusing.PNG

  1. Under Call using computer check if the Enable built-in call controls slider is on

call using.PNG

  1. If on please switch off.

Cause

This can be caused by the built-in call control settings for headsets confusing certain buttons on the headset with putting people on hold. 

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