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8x8 Support

What is the administrator password for my phone or adapter?


Depending on your phone model, you may need to use a MAC password or the default for that model (see below).

MAC Passwords

If your phone or adapter has already been activated for service with 8x8 you will not be able to use the manufacturer’s default password to access the administrator settings of your phone as the admin password changes when the phone gets activated. If you do not know how to obtain your current device information:

  • Account Manager users: Download the helpful spreadsheet of extension information, including assigned device admin passwords (column U). Click here to learn more.
  • Admin Console users: The activation code can be found in the Devices area of the 8x8 Admin Console. Click here to learn more.

Default Passwords

If your phone or adapter has not yet been activated for service (or has been factory reset and not re-activated) and is also running on firmware earlier than UC4.0 (Poly), you should be able to use the manufacturer’s default admin password.

Aastra Phones

  • 54321
  • 22222

Cisco Phones

  • 198y9w9y891
  • 654123

Cisco SPA 2102 Adapter

  • 8kappX!g

Cisco SPA 122 Adapter

  • admin (if device is factory reset)
  • 654123 (if device is pointed to 8x8 configuration, but not yet activated)
  • MAC Password (if device is already activated and working)


  • admin

Panasonic Phones

  • adminpass

Poly IP Phones

  • 456
  • MAC Password

Wireless Poly KIRK and Spectralink Phones

  • kws300default phone passwords

Spectralink Base

  • ip600

Yealink Phones

  • admin
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