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How to Change My Music on Hold in Configuration Manager
8x8 Support

How to Change My Music on Hold in Configuration Manager

Note: To change your music on hold in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.


Use Music-on-hold to play recorded music or marketing messages while callers are on hold.

Applies To

  • Configuration Manager
  • Music-on-hold


Change Music-on-hold 

Hold music can only be set at an individual level for users and services, rather than for the whole company or site.

  1. Log in to VO Configuration Manager.
  2. Click Users.
  3. Click the pencil to the right of the user you wish to edit.
  4. Go to Music-on-hold settings and click Change File.
    Screen Shot 2019-08-22 at 2.33.22 PM.png
  5. Click Create Audio Files.
  6. Upload a .au file or call a number to record your music on hold.

Upload an Audio File

  1. In the menu, select By Uploading an Audio File.
  2. Enter the Title of your recording.
  3. Click the center of your screen or drag an audio file to the Upload your Audio File window.
  4. Click Save.

Record an Audio File

  1. Click Create Audio Files.
  2. Select By Calling a Number to Record.
  3. Enter the Name and the Phone Number or Extension on which you wish to record your initial greeting.
  4. Click Call Now and follow the instructions.
  5. Click Save.

Additional Information 

Professional Voice Recording Services

The 8x8 Audio Production Store can be used to quickly and easily create an effective audio brand.

Virtual Office allows users to select their own music on hold from the Music on Hold library. As an administrator, you can select which music is available to extension users, select the default music on hold for extensions where no music has been selected and upload new music to the Music on Hold library.