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Getting Error when Installing 8x8 Work for Desktop for MacOS
8x8 Support

Getting Error when Installing 8x8 Work for Desktop for MacOS

 

Symptom

When attempting to download and install Work for Desktop for macOS, you receive an error (similar to the one shown below) that reads, "work-dmg-v7.3.6-2.dmg is damaged and can't opened. You should move it to the Trash."

01_error.png

Applies To

  • Work for Desktop
  • macOS v 10.10 and later

Resolution

Follow these steps to disable the Gatekeeper on macOS.

  1. Open Terminal.
  2. Type the following command: sudo spctl --master-disable
  3. Click Return on the keyboard.
  4. Enter your administrator password.
  5. Click Return on the keyboard.
  6. Download and install Work for Desktop.

After you successfully download and install Work for Desktop, make sure you re-enable the Gatekeeper.

  1. Open Terminal.
  2. Type the following command: sudo spctl --master-enable
  3. Click Return on the keyboard.
  4. Enter your administrator password.
  5. Click Return on the keyboard.

Additional Info

Gatekeeper is a security feature of the macOS operating system. It enforces code signing and verifies downloaded applications before allowing them to run, thereby reducing the likelihood of inadvertently executing malware.

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