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How to Use Tel Protocol with 8x8 Work Desktop
8x8 Support

How to Use Tel Protocol with 8x8 Work Desktop

Objective

This article describes how to associate the tel protocol in your computer's operating system to the 8x8 Work Desktop application, for initiating clicked outbound calls in web browser pages which support the tel protocol.

Note that not all web sites support specific protocols like tel, so your click-to-dial experience may vary from site to site.

Applies To

  • 8x8 Work Desktop

Procedure

To initiate a call with Work Desktop, follow the instructions for your specific operating system:

Windows

  1. In the address bar of a web browser window, enter tel:// followed by the phone number you wish to dial.
    • Example: tel://15558675309
    • Example: tel://+15558675309
  2. If the tel protocol is not already assigned to an application, you will be prompted to select an application to place the call.
  3. If you see Make a call from, select the 8x8 Work application.

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  1. If the tel protocol is already associated with 8x8 Work Desktop, you may see a different prompt. Click Open 8x8 Work.

Note: In versions of Chrome v78 and higher, you may not see the check box option to save 8x8 Work as your preferred application associated with the tel protocol. This is a known issue with Chrome, and extends to all applications launched from Chrome.

clipboard_ed415ea63b4c659437c687769dd12459f.png

Mac

  1. In the address bar of a web browser window, enter tel:// followed by the phone number you wish to dial.
    • Example: tel://15558675309
    • Example: tel://+15558675309
  2. If the tel protocol is not already assigned to an application, you will be prompted to select an application to place the call.
  3. Select the 8x8 Work Desktop application and click Open Link.
    • To make Work Desktop your default application for the tel protocol, check the box Remember my choice for tel links before clicking Open link. This option may not be available in later versions of Chrome.

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To set Work Desktop as the default app for tel protocol dialing:

Windows

  1. Settings > Apps > Default Apps.
  2. Select Choose default apps by protocol.
  3. Under TEL URL:tel, click on the current entry (blank or another assigned application) and select 8x8 Work.

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Mac

  1. FaceTime > Preferences > Settings tab.
  2. Choose 8x8 Work Desktop on the Default for calls dropdown.

Additional Information

By default, 8x8 Work Desktop will assign itself to handle the tel protocol every time it is launched. Skype for Business also does this.

If you use both applications, and you need Work Desktop to respond to clicked phone numbers that are associated with the tel protocol, launch Skype first and then Work Desktop.

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