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How to Block Numbers in 8x8 Work for Desktop (X Series)
8x8 Support

How to Block Numbers in 8x8 Work for Desktop (X Series)

Not on 8x8 X Series? To block numbers as a user in our legacy 8x8 platformclick here.

Objective

To block spam callers in Work for Desktop at the extension level.

Note: This procedure will only block direct calls to the extension. Calls from numbers flagged via this feature that route to the extension via Auto Attendant, Ring Groups, Call Queues, or other indirect means will not be blocked.

Applies To

  • Work for Desktop 7.0+
  • 8x8 X Series

Procedure

To Block Numbers

  1. Log in to Work for Desktop.
  2. From the left navigation, click the phone icon to access your call logs.
  3. Mouse over the entry for a spam call and click the More (three dots) option.
  4. From the dropdown, click Block caller to block future calls from this number.
    calls-block-caller-sm.png

To Review or Remove Blocked Numbers

  1. Log in to Work for Desktop.
  2. From the left navigation, click your profile picture, then Call forwarding. The page will launch in your system browser.
  3. If prompted, log in with your 8x8 username and password.
  4. Review the Call forwarding rules list for the numbers you've blocked -- these will be denoted by a rule with the name Blocked-caller-<number>.
    • To edit the rule, click the pencil icon.
    • To unblock the number (i.e., delete the rule), click the trash icon.
      call-forwarding-blocked-list.png