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Unable to Log into 8x8 Work for Desktop 7.2 and Earlier
8x8 Support

Unable to Log into 8x8 Work for Desktop 7.2 and Earlier

 

Symptom

You can't log in to Work for Desktop 7.2 or earlier. When you attempt to log in, you receive a message prompting you to update your version of Work for Desktop 7.2.

Affected users will see one of the following messages:

Screen Shot 2021-01-07 at 5.08.24 PM.png

Message Variation 1

vod-accessapperror.png

Message Variation 2

Applies To

  • Work for Desktop and earlier

Resolution

To ensure your continued ability to log in to the desktop application, update to the latest version of Work for Desktop. If you do not have administrative rights to your computer, speak with your IT admin about updating.

Issues after Upgrading?

Some users who attempt to update the application in the user interface via Help > Check for updates may encounter the error: This account does not have permission to access this application. Please contact company administrator.

To resolve: Simply click here to download Work for Desktop and re-install the application. 

Cause

As of June 9th, 2021, Work for Desktop 7.2 and earlier are no longer supported. See the Work for Desktop End of Life Policy for more information.

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