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8x8 Support

Screen Sharing Breaks on Chrome

Symptom

Users with a pending Chrome update who attempt to share screens in 8x8 Work for Web on Chrome on MacOS, see that their screen sharing breaks or stops working.

Applies To

  • MacOS
  • Chrome v 98.0.4758.132, 99.0.4844.74, 100.0.4896.45, 101.0.4929.5, 101.0.4933.0
  • 8x8 Work for Web

Resolution

**Initial step is to ensure you are updated to the latest version of Chrome. Once updated follow the steps below.

  1. Go to System PreferencesSecurity & PrivacyPrivacy TabScreen Recording.
  2. Click the lock labeled Click the lock to make changes.
  3. When prompted, enter an admin username and password.
  4. If it’s already checked, uncheck the box for Google Chrome in the list on the right side.
  5. If prompted, choose Later.
  6. Check the same box for Google Chrome that you just unchecked.
  7. If prompted, choose Quit & Reopen.

Alternately, users can download and use the 8x8 Work for Desktop app for MacOS.

Cause

The cause is due to a bug with how Chrome introduces pending updates. Upgrading will remove the pending update and resetting permissions will then restore permissions. 

Additional Information

For more information on this bug, see Chromium Bug 1306930 and 1307502.

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