Bria Softphone End of Life Support
Overview
The Bria 5.0 softphone has been End-of-Life (EOL) since 2021 and is no longer supported (i.e., not certified for use with Windows 11 or macOSs 12 Monterey).
More recently, the developers of Bria (Alianza, formerly Counter Path), have stopped selling licenses for Bria 5.0. Based on these facts, 8x8 is discontinuing resale and support of Bria 5.0 immediately.
Fortunately, we have a solution for customers using the Bria softphone, which is 8x8 Work for Desktop. The solution is free to 8x8 customers and we recommend you consider it as an option for your softphone requirements.
For additional information, we have prepared this FAQ to help you further understand the Bria 5.0 end of sale/end of support.
Applies To
- Bria 5
- Contact Center
FAQ
Why is 8x8 ending sales and support of the Bria 5.0 softphone?
Bria 5.0 has been EOL since 2021 and is out of support as it is not certified for use with Windows 11 or macOs 12 Monterey. Alianza (Formally Counter Path), the developers of Bria, have also stopped selling licenses for Bria 5.0. Based on these facts, 8x8 is discontinuing resale and support of Bria 5.0.
Why is 8x8 taking these steps?
8x8 can no longer support Bria 5.0 moving forward. Additionally, we have a free softphone replacement in 8x8 Work for Desktop.
Why is Bria 5.0 end of sale/support?
Bria 5.0 is not certified for computers running Microsoft Windows 11 or macOS 12 Monterey or previous operating system releases with recent patches.
What will happen to my Bria 5.0 softphones?
The Bria 5.0 softphone will continue to work as normal.
Can we purchase more Bria 5.0 licenses through 8x8?
No. 8x8 will no longer be reselling Bria licenses.
Does 8x8 have a softphone solution we can use in place of Bria 5.0?
Yes. 8x8 has a solution for our customers using the Bria softphone, which is 8x8 Work for Desktop. This solution is free to 8x8 customers and we encourage your customers to use this solution. 8x8 Work for Desktop can be downloaded here.
What if we want to continue to use the Bria softphone?
If you want to continue to use the Bria softphone please reach out directly to Alianza to purchase enterprise softphone licenses.
Will Bria stop working overnight?
No. The Bria 5.0 softphone will continue to work but will no longer be supported.
How do we move from Bria softphone to 8x8 Work for Desktop?
As noted earlier, 8x8 Work for Desktop can be downloaded here. Steps on how to use 8x8 Work for desktop as a softphone for the Contact Center can be found in this KB article.
Will I need to make any network changes to accommodate for 8x8 Work for the Desktop?
Please check the X Series Technical Requirements, to make sure your network meets the requirements.