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8x8 Support

Block IP Addresses for Spam 8x8 Contact Center Chats


Can IP addresses be blocked for spam 8x8 Contact Center chats? 

Applies To

  • 8x8 Contact Center
  • Agents
  • Chat Queue


There is no option at this time to block chat sessions based on IP addresses. Please check if you can set up a pre-chat form to ask for a valid pin number or case number. Your website can make some validation for customer's information before presenting them with the chat icon.  

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