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8x8 Support

CRM is Greyed Out in Agent Workspace

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Symptom

CRM is grayed out on AGUI.

Applies To

  • 8x8 Contact Center
  • Agent Workspace

Resolution

  1. Log in to Configuration Manager for Contact Center.
  2. From the menu, select Integration.
  3. Select the Screen Pop tab.
  4. Under Target Attributes > Target Type, select Local.
  5. Select Save.