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8x8 Support

How to Authenticate Gmail or Office365 email accounts as Contact Center Email Channels


Authenticating a new 8x8 Contact Center email channel using Gmail or Office 365.

Applies To

  • Contact Center
  • Gmail
  • Office 365


Due to the recent changes in security settings from Google and Microsoft, users must use App Password for authentication. Refer to the guides for generating App passwords from Google and Office 365.