How to make a conference call in 8x8 Contact Center ?
Objective
How to make a conference call in 8x8 Contact Center ?
Applies To
- 8x8 Contact Center
Procedure
In 8x8 Contact Center, perform the following procedure to add another agent who is logged in to Agent Workspace to a conference call. The agent's status must be either Available or Working Offline.
To add an agent to a conference call:
- Announce to the current caller that you are going to add them to a multi-party conference call.
- On the Phone panel, click on the Add Participant button.
Agent Workspace automatically places line 1 on hold. - A list of agents currently logged in to Agent Workspace will now appear.
- In the list of agents, select an agent who is Available or Working Offline, then click Add to call.
Agent Workspace submits a new phone interaction to the selected agent. After the phone has been answered, the sound of a human or recorded voice enables the Join Lines feature. - If you receive the agent's voicemail, click End Call to disconnect the call and return to line 1.
- If the agent answers, tell the agent that you are adding them to a conference, then click Add to call.
Agent Workspace connects the agent and you to any conference participants already on line 1. - Click End Call to disconnect from the conference, or click End for All to disconnect all participants.