Skip to main content


8x8 Support

Recent Call Recordings are not showing up in Quality Management


Why haven't agent call records populated QM yet?

Applies To

  • Speech Analytics (SA)
  • Quality Management (QM)


This is expected behavior. QM is not real time. It is common for the recordings to take many minutes to show up, occasionally this can even be 2 or 3 hours.

  • Was this article helpful?