Recent Call Recordings are not showing up in Quality Management
Question
Why haven't agent call records populated QM yet?
Applies To
- Speech Analytics (SA)
- Quality Management (QM)
Answer
This is expected behavior. QM is not real time. It is common for the recordings to take many minutes to show up, occasionally this can even be 2 or 3 hours.
Additional Information
For more immediate call activity information, run the Detailed Transactions Activity (DTA) report from the Contact Center Agent Console.