How to Get Transaction ID's in 8x8 Workspace

Objective

This guide details how to find the Transaction ID's in 8x8 Workspace.

Applies To

• 8x8 Workspace
• Transaction ID's

Procedure

1. During and after a call you will be presented with the below information in 8x8 Workspace.
2. The Transaction ID will be located at the bottom.

Additional Information

Transaction IDs are used to track down details pertaining to a transaction (Calls, Email, Voicemail, Chat etc) within the 8x8 Contact Center platform.

Transaction IDs are streaming details on the Agent User Interface during a transaction that is available during the following:

• When the transaction is being offered to the agent. 
• When the agent is processing that transaction and all the way till the end of post-processing after which it will disappear from the Agent User Interface and can be reviewed from reports that are available to supervisors.