8x8 Agent Console Left Panel Appears Blank
Symptom
8x8 Agent Workspace left panel is blank. This only affects one agent.
Applies To
- 8x8 Contact Center
- 8x8 Agent Workspace
- Chrome browser
Resolution
- Have the agent log out of 8x8 Agent Workspace.
- Have a Supervisor agent ensure that Monitoring is turned off for the agent, and force log out the agent if needed.
- On the agent's computer, close all instances of the Chrome browser.
- Open Chrome and clear cache and cookies.
- Close and open Chrome.
- Have the agent log back into Agent Workspace.
Cause
Agent profile data is stuck in the Chrome cache regarding monitoring and the agent's login status.
Additional Information
See these Knowledge Base articles: