8x8 Contact Center agent observes a "lost connection" alert in the 8x8 Agent Workspace.
- 8x8 Agent Workspace
If the issue impacts remote agents, this points to a local network or ISP connectivity issue. Check the ISP or network the impacted user is on.
This is generally due to a local network or ISP issue.
See also the 8x8 Contact Center Technical Requirements document for network setup recommendations.