Agents are unable to see queues or other agents name or agents status in 8x8 Contact Center Agent Console Status section.
- 8x8 Contact Center Agent Console
- login as affected agent on your computer and check if you can replicate the issue. Logging in as the user is a vital part of troubleshooting any integration issues, if the issue can be replicated on your end then we can be sure user setup and connectivity aren’t causing the issue.
- Clear browser cache and cookies or try on incognito mode (private browsing)
- Compare other browsers to the one that is being used (Chrome and Firefox are recommended).
- Make sure browser updated to latest version
The issue can occur due to browser issues or after a Contact Center scheduled maintenance or platform upgrades.