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8x8 Support

Phone Does Not Ring While Receiving Inbound Calls


When receiving inbound calls, your phone doesn't ring or display that a call is coming in.

Applies To

  • Desk phones


  1. Make sure Do Not Disturb is disabled on your desk phone, Work for Desktop app, and Work for Mobile app.
  2. Disable SIP ALG on the network.


This is most often due to SIP ALG being enabled on your network, or Do Not Disturb being active.

Additional Information

If the issue persists, create a case with 8x8 Technical Support.

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