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8x8 Support

How to Access Voicemail from an Outside Line


Important: Due to potential security risks, access to voicemail from an external (non-8x8) number is restricted. If you would like to request that this feature be enabled on your 8x8 service, please create a case with 8x8 Technical Support. Once enabled, this feature will be available to all users in all locations on your 8x8 service.


Accessing voicemail from an external line.

Applies To 

  • Voicemail 


  1. Once this feature is enabled, you can access your 8x8 voicemail from an external line by dialing your 8x8 phone number.
  2. During the greeting, press #.
  3. Enter your voicemail password and press # again.
  4. To return to the main menu at any time, press *.

Additional Information 

Voicemail can be accessed with the 8x8 Work Mobile app for iOS and Android and desk phone

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