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8x8 Support

What can I do if my phone is unable to download firmware?


I am unable to download the latest firmware to my Desk Phone.

Applies To

  • Desk Phones
  • Firmware Update


Please consult the below articles on how to upgrade firmware correctly for the corresponding models, and in some cases, you may find that manually upgrading works too.

If you are still unable to update or download firmware to your Desk Phone, contact 8x8 Support for further assistance or advice.


This is usually caused by either the phone hardware being broken, it doesn’t have a clear connection to the internet due to the local network, or the third-party phone that you're attempting to use is not supported.

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