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8x8 Support

Poly Screen Display is Upside Down

Symptom

Poly screen display shows as upside down.

Applies To

  • VVX Poly phones

Resolution

If the phone is on an older firmware version, this can sometimes cause an issue.

  1. Make sure that the phone is on the latest firmware version by contacting support.
  2. Once you have confirmed the latest version and you need to upgrade/downgrade, click here.
  3. If the phones are already on the latest firmware or if upgrading it also did not work, then try to manually factory reset the phone.
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